Personalized services at the airport
Would you like assistance from an Air France agent throughout your journey at Paris-Charles de Gaulle, Paris-Orly, Bordeaux or Nice airports? Do you need help with your airport procedures?
For departures and arrivals, or between connecting flight(s), you can request special assistance from an Air France agent to guide you through the airport. These services are also available at other airports served by Air France.
* Local call rates apply from France or abroad.
- be escorted through the airport,
- receive assistance in your language,
- fast track your journey through the airport,
- pre-check in your baggage to enjoy your last day in Paris without having to worry about your baggage,
- leave the airport immediately and have your baggage delivered to a location in the city.
An Air France agent will accompany you all the way to the boarding gate and guide you through the airport at your own pace. For example, if you have a connecting flight and need to get to your gate as quickly as possible, the agent will show you the fastest way through the airport! Additionally, our agents can accompany you throughout the airport if you would like to take advantage of our lounges (subject to your eligibility) and duty-free shopping areas.
Are you traveling alone or with 1 to 3 other people*? This service is available from €150 including tax** at
Paris-Charles de Gaulle and €120 including tax** at other airports, subject to availability. In just a few minutes, you can request your personalized service at Paris-Charles de Gaulle airport. Please submit your request up to 1.5 hours prior to departure for medium-haul flights and 2 hours for long-haul flights. For all other airports, please contact us at least 48 hours before your flight´s departure.
* Each Air France agent can assist up to 4 people. The rate for each additional person is €20 at Paris-Charles de Gaulle and €10 at other airports. For groups of more than 4 people, assistance is provided by one or more additional agents. Rates are cumulative in this case (excluding booking fees).
** Rate valid for 1 person and includes booking fees. Payment is made in euros. If paying with a credit card in another currency, current exchange rates apply.
- Let us organize your transfer to and from the airport via chauffeur-driven car or motorcycle taxi: from €80/person.
- Prefer to "travel light?” We can pre-check in* your baggage from a location in the city for flights departing from
Paris-Charles de Gaulle airport. That way you can enjoy your last day in Paris without having to worry about your baggage: from €65 per collection point for up to 5 baggage items.
- Don´t wait for your baggage when you arrive at Paris-Charles de Gaulle airport! We can arrange for the delivery of your baggage wherever you are staying and at the time of your choice: from €65 per delivery point for up to 5 baggage items.
* The number and weight of your baggage items must correspond to your baggage allowance as indicated on your ticket.