Baggage Incident

Submit a claim online



or



Air France-KLM Baggage Service

P.O. Box 20980

Atlanta, Georgia

30320-2598



Telephone:


1-800-873-2247

Fax:


1-866-384-7345



Open daily from 7:00am to 24:00

If your baggage is missing or damaged on arrival, Air France will do all it can to help you to resolve such incidents.

• If your baggage is missing on arrival in Canada


• If your baggage is missing on arrival in a country other than Canada


• Delay claims


• Damaged baggage.

Report this immediately to the Air France Baggage Service at the airport where you land. A baggage file will immediately be opened. It cosists of:

• an inventory letter,


• the local number of the Baggage Assistance Service.

A file number will be given to you. Keep it safe.



If your baggage is not located within 2 days

Fill out the inventory letter given to you when the file was opened, as accurately as possible, giving:

• the color and shape of baggage,


• a detailed list of all items contained in the baggage.

Send this back to the Air France Baggage Assistance Service at the address given on the form:




For the first 5 days following the delay of your baggage

The Baggage Assistance Service of your arrival airport is responsible for following up your file. You can contact the department on the following number:



Air France-KLM Baggage Service: 1-800-873-2247



From the 22 nd day following the delay of your baggage

Air France does its utmost to find your baggage during the first three weeks following your official loss declaration. After this time period has elapsed, if your baggage has still not been located, you are requested to make contact with the Customer Relations department:

Air France Customer Relations

P.O. Box 20598

Atlanta, Georgia

30320-2598

Report this immediately to the Air France Baggage Service at the airport where you land.

A baggage file will immediately be opened. It comprises:

• an inventory letter,


• the local number of the Baggage Assistance Service.

A file number will be given to you. Keep it safe.



If your baggage is not located within 2 days

Fill out the inventory letter given to you when the file was opened, as accurately as possible, giving:

• the color and shape of baggage,


• a detailed list of all items contained in the baggage.

Send this back to the Air France Baggage Assistance Service at the following address:

Air France

Service Bagages CDG-LZ

Aéroport Charles de Gaulle

BP 10201

95403 Roissy – Charles-de-Gaulle cedex

France

For the first 5 days following the delay of your baggage

The Baggage Assistance Service is responsible for following up your file. You may contact the Service at the telephone number given once your baggage file is opened.



From the 22 nd day following the delay of your baggage

Air France does all it can to find your baggage during the first three weeks following your official loss declaration. After this time period has elapsed, if your baggage has still not been located, you are asked to make contact with the Customer Relations department in your country of residence:

Air France Baggage Service

P.O. Box 20598

Atlanta, Georgia

30320-2598

USA

If your baggage has been found and delivered, but it is several days late, we cover some delay claim costs that you may have incurred owing to this inconvenience (for example, toiletries, clothes, etc.)



To receive a refund, you must send a letter supplying your expenditure documents (invoices, etc.) to the following address:

Air France Customer Relations

P.O. Box 20598

Atlanta, Georgia

30320-2598

USA

If you find that your baggage is damaged upon arrival in Canada:

Report this immediately to the Air France Baggage Service at the airport where you land. A Damage Property Report (DPR) will be created and a file number given to you.

Once this report has been drawn up, you can submit an electronic request by clicking here

or

You can contact the following Customer Relations Department:

Air France Customer Relations

P.O. Box 20598

Atlanta, Georgia

30320-2598

USA

If your baggage is damaged upon arrival in a country other than Canada

Report this immediately to the Air France Baggage Service at the airport where you land.

A Damage Property Report (DPR) will be created and a file number given to you.

The local Baggage Service will explain the procedure to follow in order to carry out any repairs.

If you discover that your baggage is damaged once you have left the airport

Submit a claim within 7 days of the date you received your baggage, attaching the originals of the following documents:

1. ticket receipt,


2. boarding passes


3. baggage label(s)


4. the Damage Property Report (DPR) created at the destination airport,


5. expenditure documents.

Send this claim to the Air France Customer Relations department.