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Claims

Air France Canada Customer Relations Department

If you wish to make a claim relating to an Air France flight, we´re here to help. Below you will find all the details you need to contact the relevant agencies.

If your claim relates to an Air France flight

If your permanent residency address is in Canada, you can contact the following Customer Relations department(s):

Air France Customer Relations
P.O. Box 670, Station B
Montreal, Quebec
H3B 3K3

For your information

Don't forget to include original supporting documents with your letter which will allow us to process your request: these include ticket receipt, boarding pass, invoice, etc.

If your claim concerns Flying Blue

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date? The Flying Blue Customer Care department is here to help and will answer all your questions.

Flying Blue customer care department

If your permanent residence is outside of Canada

Please submit your claim in writing to the Air France Ticket office in your country of permanent residence.

For the list of Air France Ticket office worldwide, click here