Refunds

If you wish to ask for a refund for your tickets, please follow the following steps.



If you bought your ticket online on www.airfrance.ca or through the Air France Sales and Service Center

• Tickets sent by mail
  
  Send your refund request and your original issued ticket by standard or recorded delivery, to the following address:
  

  
  Air France Ticketing & Refund Dept.
  
  PO Box 854, Brent House
  
  Wembley
  
  HA9 1BF
  
  UK
  
  fax: (011) 44 208 782 8113
  
  

  
  


• Electronic tickets
  
  Contact Air France at 1 800 667 2747. Our agents will guide you through the steps to follow.

If you bought your tickets in an agency

Request a refund from this agency , and take your original ticket(s) with you.




In all cases

Remember to attach your original issued ticket to your request (unless it is an electronic ticket) along with any supporting documents needed (medical certificate, description of extenuating circumstances meaning you were obliged to cancel, etc.).

In order to apply for a refund on the basis of a lost ticket, please submit the following documents:

• A signed original lost ticket application. Applications may be obtained from any Air France ticket office, airport, or from your Travel Agent.


• If the lost ticket was issued by a Travel Agent, please request a copy of the agency coupon and include it in your request.


• If a replacement ticket was purchased, please submit the corresponding original passenger receipt.

We remind you that a $140 administrative fee will be assessed. Also, please be advised that there is a 6-month waiting period for this type of inquiry.

For downgrade fare adjustments, please mail us your original passenger receipt and original boarding card for the flight in question.

If you were denied boarding on an Air France flight and given a voucher as compensation, please mail the original coupon marked "coupon exchange" and passenger receipt to our department.