Contact us

- Telephone sales
To purchase your ticket by telephone, please call 1 800 667-2747
Opened 7 days a week: Monday to Sunday from 8:00-23:59

Air France applies a service fee of $20 will for tickets issued at the Air France Sales and Service Center

- For the hearing-impaired
Please call 1 800-831-4488.

- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.

Do you need help using our website?
Our online help service is available to answer your questions about:

• booking and purchasing tickets,
• printing your boarding card,
• receiving a trip reminder,
• requesting a receipt.

or you can contact our eSErvices department at 1 800 992-3932.
Opened daily from 8:00-19:30 e.s.t .

A refund is subject to the conditions of the fare you purchased.

Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.

For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.

Find addresses and contact information for Air France ticket offices in Canada and worldwide.

Air France Montreal Agency: Pierre-Elliott Trudeau airport

From May 9th 2011 to October 28th 2011
Opened Monday to Sunday: 1:30 pm- 10:00 pm

From October 29th 2011 to May 6th 2012
Opened Monday to Sunday: 1:30 pm- 7:30 pm

Air France Toronto Agency: Lester B. Pearson Airport Terminal 3

Opened Daily: 12:30 pm -7:00 pm

Air France applies a service fee of $30 for tickets purchased in their Canadian Agencies.