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Contact us
Air France is always there for you: whether it is a delayed flight, travel experiences, ticket refund, lost or damaged baggage or lost property... It is our greatest wish to offer you an efficient solution as quickly as possible.
Before contacting customer service, have you checked our FAQ? You may find the answer to your question.
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Air France Reservation
- Telephone sales
To purchase your ticket by telephone, please call 1 800 667-2747
Opened 7 days a week: Monday to Sunday from 8:00-23:59
Air France applies a service fee of $20 will for tickets issued at the Air France Sales and Service Center
- For the hearing-impaired
Please call 1 800-831-4488.
- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
To purchase your ticket by telephone, please call 1 800 667-2747
Opened 7 days a week: Monday to Sunday from 8:00-23:59
Air France applies a service fee of $20 will for tickets issued at the Air France Sales and Service Center
- For the hearing-impaired
Please call 1 800-831-4488.
- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
Requesting online help
Do you need help using our website?
Our online help service is available to answer your questions about:
Opened daily from 8:00-19:30 e.s.t .
Our online help service is available to answer your questions about:
- booking and purchasing tickets,
- printing your boarding card,
- receiving a trip reminder,
- requesting a receipt.
Opened daily from 8:00-19:30 e.s.t .
Connect with us through social media
Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook.
Please send us your personal information (booking reference, Flying Blue number) by private message only.
Please send us your personal information (booking reference, Flying Blue number) by private message only.
Requesting a ticket refund
A refund is subject to the conditions of the fare you purchased.
Declaring a baggage incident or lost property
Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Contacting Flying Blue
For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.
Air France ticket offices
Find addresses and contact information for Air France ticket offices in Canada and worldwide.
Air France Montreal Agency: Pierre-Elliott Trudeau airport
From May 9th 2011 to October 28th 2011
Opened Monday to Sunday: 1:30 pm- 10:00 pm
From October 29th 2011 to May 6th 2012
Opened Monday to Sunday: 1:30 pm- 7:30 pm
Air France Toronto Agency: Lester B. Pearson Airport Terminal 3
Opened Daily: 12:30 pm -7:00 pm
Air France applies a service fee of $30 for tickets purchased in their Canadian Agencies.
Air France Montreal Agency: Pierre-Elliott Trudeau airport
From May 9th 2011 to October 28th 2011
Opened Monday to Sunday: 1:30 pm- 10:00 pm
From October 29th 2011 to May 6th 2012
Opened Monday to Sunday: 1:30 pm- 7:30 pm
Air France Toronto Agency: Lester B. Pearson Airport Terminal 3
Opened Daily: 12:30 pm -7:00 pm
Air France applies a service fee of $30 for tickets purchased in their Canadian Agencies.
