Contents
Air France at your service
Requesting online help
Do you need help using our website?
Our online help service is available to answer your questions about:
Opened daily from 8:00-19:30 e.s.t .
Our online help service is available to answer your questions about:
- booking and purchasing tickets,
- printing your boarding card,
- receiving a trip reminder,
- requesting a receipt.
Opened daily from 8:00-19:30 e.s.t .
Requesting a ticket refund
A refund is subject to the conditions of the fare you purchased.
Learn about the refund process
Making a claim
Do you wish to make a request or send a positive feedback?
Contact the Customer Relations department
Declaring a baggage incident or lost property
Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Contact Air France-KLM Baggage service
Contacting Flying Blue
For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.
Air France ticket offices
Find addresses and contact information for Air France ticket offices in Canada and worldwide.
Find a ticket office in Canada
Find a ticket office around the World
Other Air France contacts
- Telephone sales
To purchase your ticket by telephone, please call 1 800 667-2747
- For the hearing-impaired
Please call 514-847-5734 . Opened Monday to Friday from 9:00-17:30
Weekends and Statutory holidays: closed
- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
To purchase your ticket by telephone, please call 1 800 667-2747
- For the hearing-impaired
Please call 514-847-5734 . Opened Monday to Friday from 9:00-17:30
Weekends and Statutory holidays: closed
- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
Contact the Sales and Service center
Make a suggestion
Help us provide online services that best respond to your needs by sending us your feedback about the website.