We are committed to ensuring you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied, please send us your claims.
We recommend you complete the forms below, which will enable us to process your request as soon as possible.
If your arrival airport is in metropolitan France
You can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.
Access the declaration form
If your arrival airport is outside of metropolitan France
Please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.
Air France Customer Relations
P.O. Box 20980
Atlanta, GA 30320-2980