Other circumstances or disabilities

Certain disabilities or pathologies may require special preparation or the presence of a travel companion, even if the latter is not mandatory.

Passengers who are paralyzed or missing both arms

Passengers who are paralyzed or missing both arms but have use of their legs may travel without a companion.

They will receive assistance on board to attach and detach their seatbelt, as well as to place and adjust the oxygen mask if needed.
However, this assistance does not include:
  • help with eating or taking medication,
  • assistance within the restrooms,
  • or all other personal assistance.

It is therefore necessary to ensure that the unaccompanied passenger can perform certain duties necessary during air travel, without outside help.

If this is not the case, we recommend that he or she travel with a companion in order to avoid any difficulty on board.
Please note
We recommend that you inform us that a passenger who is paralyzed or missing both arms will be traveling so that we may prepare the necessary assistance.

BODY BRACE OR BRACE SEAT

Do you use a body brace or a brace seat? Please let us know at the time of booking or at the latest 48 hours before your departure. Before contacting our services, please download the form below and note the dimensions of your equipment. This information is necessary for you to get settled on board safely.

Please note: it is not possible to use a body brace or brace seat in the Business cabin on certain Boeing 777 and all Boeing 787.

Is your reduced mobility temporary? For assistance, please contact Saphir.

ASSISTANCE DOGS

The transport of assistance dogs in the cabin is free of charge and must respect the same conditions as those for guide dogs :

  • It must comply with all sanitary/hygiene requirements in the departure, arrival and connection countries.
  • It must be identifiable by a dog tag or harness. You must be able to provide proof (along with credible verbal proof) of the animal’s certification and its use.
  • It may travel without a muzzle.
  • It must remain leashed at all times.
  • It cannot obstruct the aisles inside the aircraft.
  • It must be well-behaved in all circumstances.
  • You will be offered a seat with the most space possible, but your dog may not occupy a seat and is forbidden from occupying the space near the emergency exits.
As of 1 March 2021, in accordance with the U.S. Department of Transportation's review of the Air Carrier Access Act (ACAA) regulations on the carriage of service animals, only psychiatric assistance dogs will be accepted on board.

These dogs must be trained to carry out their missions for the benefit of individuals with a disability, by a training organization or by a trainer. In order to verify that all acceptance criteria are met, a new guidance form is available on the U.S. Department of Transportation's Guidance Portal.

How do I request the transport of a service animal?

If you wish to transport a service animal in the cabin (SVAN service), you must make a request at least 48 hours prior to departure. You must send a request for the transport of "service animals" by e-mail with the following documents:

  • The completed and signed application form, download here.
  • A copy of the pet's passport page with breed, weight and height information.
  • For scheduled flights longer than 8 hours, a veterinary certificate indicating that the dog will not have to relieve himself during the flight, or a list of items (e.g. diapers, medication) that the customer will take on board in order to avoid any hygiene problems in the cabin.

Please send your request by e-mail to the following address:


On flights operated by Air France, psychiatric assistance dogs are only accepted on flights to and from the United States.
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