Our health and safety commitment:
The promise of a safe trip

Departing soon? To prepare for your trip, make sure to check the entry requirements in the country of your destination.
It is your responsibility to meet these requirements and to bring the correct travel documents with you. This includes a negative Covid-19 test, if required by the authorities in the country of your destination.
Your well-being and health are at the heart of our concerns. That's why we have implemented special health measures at each stage of your Journey.

BEFORE DEPARTURE

BEFORE DEPARTURE

LOCKDOWN IN FRANCE
Air France has taken note of the reinstatement of the lockdown in France as from Friday, 30 October 2020, due to the sanitary situation. To travel within France, you must now justify your trip by presenting a certificate of exceptional travel (attestation de déplacement dérogatoire) as well as your plane ticket.  Click here for more information. 

CHECK ENTRY AND STAY REQUIREMENTS

We strongly advise you to check the entry and stay requirements on the official TravelDoc website before your trip. Special travel documents and/or a recent negative Covid-19 test may be required, including within the Schengen area, for travel to and from France and its Overseas Territories.

You can also consult the embassy websites of your departure, transit or destination countries, as well as the travel advisory page on France Diplomatie.

COVID-19 TESTING INFORMATION

If a negative Covid-19 test is required by your destination country, you must check the approved type of test (PCR, antigen, LAMP...), the conditions of its implementation (laboratory, pharmacy,doctor...) and its validity period on the TravelDoc website.

In order to help you carry out a Covid-19 PCR test, Air France has set up partnerships with the Synlab and BioGroup laboratories:

If your test must be carried out before your departure, we advise you to make an appointment in advance. You can also visit the Doctolib website to make appointments with other laboratories performing Covid-19 PCR tests.

Covid-19 testing in France is covered by French health insurance without a prescription, regardless of your destination.

The list of laboratories is provided for information only. Air France declines all responsibility for the conditions and consequences of carrying out the tests.

Paris Aéroport has set up a Covid-19 test centre (PCR or antigenic) for passengers leaving on flights departing from the Paris airports, on appointment.
To find out more

Before arriving at the airport

Items to bring on board
  • Several surgical masks to wear for the duration of your trip
  • Disposable single-use tissues
  • Bottle of hand sanitizer (<100ml)
  • Pen to fill out the forms distributed on board

LET'S STAY IN TOUCH

In the current context, it is important to stay in touch. Please make sure your contact details are kept up to date, i.e. the e-mail addresses and telephone numbers in your booking files.

AT THE AIRPORT

AT THE AIRPORT

REMINDER OF PHYSICAL DISTANCING MEASURES

Special signage, announcements and floor markings remind you of the physical distancing measures.

COUNTERS EQUIPPED WITH PROTECTIVE SCREENS

All check-in counters are equipped with Plexiglas protective screens.

DISINFECTION OF CHECK-IN COUNTERS AND SELF-SERVICE KIOSKS

Check-in counters and self-service kiosks are disinfected regularly.

HAND SANITIZER DISPENSERS

Hand sanitizer dispensers are at your disposal.

CONTACTLESS BODY TEMPERATURE CHECKS

Body temperature measurement may be implemented at the departure of some Air France flights.

ON BOARD

ON BOARD

CABIN AIR RENEWED EVERY 3 MINUTES

  • Our aircraft are equipped with an air recycling system consisting of HEPA «High Efficiency Particulate Air» filters identical to those used in operating theatres, which trap 99.9% of particles.
  • The air in the cabin is therefore renewed every 3 minutes.


DAILY CLEANING AND REGULAR DISINFECTION

  • Vacuuming of carpets and all seats, as well as head covers
  • Cleaning of all hard surfaces, e.g. tablets, armrests, screens, remote controls, baggage compartments, windows and toilets

INFLIGHT SERVICE

  • As soon as you arrive on board, a disinfectant wipe is provided for your use.
  • On our domestic and short-haul flights, the current health context has led us to limit our inflight service to a glass of water in all cabins.
  • On all other flights, we are maintaining our normal inflight service, offering film-wrapped or individually wrapped products.

Air filtration in cabins

Our aircraft are equipped with an air filtration system consisting of High Efficiency Particulate Air (HEPA) filters identical to those used in hospital operating rooms.

Cabin air is thus completely refreshed every 3 minutes. These filters eliminate more than 99.97% of bacteria and viruses, ensuring an excellent air quality in our cabins which fully complies with health standards.

ON ARRIVAL

ON ARRIVAL

ON BOARD ANNOUNCEMENTS

Before exiting the aircraft, specific announcements are made on board to facilitate disembarkation and promote physical distancing.

PHYSICAL DISTANCING MEASURES

In the baggage arrival area, special signage, announcements and floor markings remind you of the physical distancing measures.

HAND SANITIZER DISPENSERS

Hand sanitizer dispensers are at your disposal.
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