Refunds

For airline tickets, paid options or other services, find everything you need to know about refund requests here.
For more information regarding the Notice of Canadian Air Passenger Protection Regulations, click here.
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Please note: if you bought your tickets or paid options anywhere other than directly from Air France (at a travel agency, for example) please contact the point of sale directly to request your refund.
The refund is subjected to the fare conditions of your ticket.

• For tickets purchased via a travel agency (or on an online travel website) please contact the agency directly.

• The refund information on this page applies only to eligible tickets issued in CANADA. If you purchased your ticket in another country (or another country's website), please refer to the corresponding website. You can access worldwide Air France websites by going to www.airfrance.com or by clicking on "other countries" atop this webpage.

• For all tickets, please be advised that a cancellation charge may apply depending on the rules applicable to the fare type purchased. You should have been made aware of these rules while purchasing your ticket.

• Please check if Air France has issued your ticket: the ticket number begins with 057. For electronic tickets (most cases) the number appears on your Electronic Ticket Itinerary Receipt and/or Memo Voyage pdf document, which you will have received in your email after purchasing your ticket. In the very rare event of a paper ticket, Air France appears in the upper left-hand corner of the ticket under the mention "issuing carrier". If another airline is mentioned, please submit your refund request to that carrier.

For tickets refunds request made 24h of purchase, please follow the instruction mentioned below under the "Special Case: Ticket refund within 24 hours of purchase" paragraph.
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If you are already checked in, please cancel your check-in online before proceeding with your refund request.
If a refund request is not available when you log in to the "My bookings" section of the website, please complete the refund request form below: Complete the refund request form
If you do not meet the above conditions, the refund request will not be processed.
You can then request a refund by filling the online form.
For tickets purchased through another payment method than by credit card, please include your bank information to your request.
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Administration charges are additional to any cancellation charge that may apply (depending on the rules applicable to the fare type purchased):

- For refunds requested on airfrance.ca via Review/Modify my Bookings: Free of charge.
- For refunds requested via the bookings 1 800 667 2747 or online form : $30 administration charge

In all cases, some exceptions may apply.
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We recommend you contact your service provider before submitting your refund request online. Service providers contact détails are listed in your confirmation e-mail.
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If the booking is made on www.airfrance.ca, you can request your refund within 24 hours of purchase by writing to the following email address:
mail.canada.refunds@airfrance.fr

Include the following important informations:
Subject: Customer First Program
Name
Flight and Date
Booking Number

Once you have submitted your request by email, It is important to contact the booking team to have your itinerary cancelled or you can cancel your itinerary via the "Your booking" option. It is important not to request for a refund via the Online refund standard tool.
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Downgrade
For downgrade fare adjustments, please mail us your original passenger receipt and original boarding card for the flight in question.
Air France Ticketing & Refund Dept.
PO Box 854, Brent House
Wembley
HA9 1BF
UK

Denied Boarding Compensation
If you were denied boarding on an Air France flight and given a voucher as compensation, please mail the original coupon marked "coupon exchange" and passenger receipt to our department.
Air France Ticketing & Refund Dept.
PO Box 854, Brent House
Wembley
HA9 1BF
UK

Visa refusal
You can request for a refund if you have submitted an application for a visa and the visa was refused. Simply send us the written and valid* proof of the denial.
 
*Missing documents or short delay are not "valid" reasons for visa refusal. In these 2 cases, the refund will not be granted.
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