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Issuance fees

The price of your ticket breaks down into:
- price of the trip excluding taxes / carrier surcharge
- taxes
- issuance fees
 
Issuance fees are costs related to the distribution of a ticket.
They are applied to each ticket and for all travelers except infants under 2 years old. They are non-refundable.
 
Issuance fees vary depending on:
- travel type* (short-haul, medium-haul, long-haul flight),
- travel class,
- ticket price and conditions,
- point of sale** (online, phone, ticket office).

Ticket purchased on airfrance.ca
Ticket purchased by phone in Canada
Ticket purchased at an Air France ticket office in Canada

Short-haul flight

n/a

n/a

30 $

Medium-haul flight

n/a

n/a

30 $

Long-haul flight (Voyageur – most economical fare)

n/a

n/a

30 $

Vol long-courrier Long-haul flight (Voyageur – flexible fare, Alizé, Premium Voyageur, Affaires, La Première)

n/a

n/a

30 $

Please note: travel agencies set and apply their own issuance fees for the sale of Air France tickets. These fees vary depending on the travel agency.

* Type of trip: Short-haul: all tickets issued for travel within the same country (excluding flights between metropolitan France and French overseas department and territories) and for travel between Fort-de-France and Pointe-à-Pitre. Medium-haul: all tickets issued for travel within Europe, between Europe and North Africa (Algeria, Morocco and Tunisia) or Israel, and within the Caribbean. Long-haul: any ticket issued for any other trip

** Point of sale: a €7 fee applies when you book online or at a ticket office and choose to finalize your order by phone.

Booking fees

Booking fees are administrative costs related to the sale of a ticket.
They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age).
 
Booking fees vary depending on:
- point of sale (online, Air France ticket office, etc.),
- place of issuance (online or by phone, etc.). 

Ticket changes fees

Change made on airfrance.ca Self Service Kiosk
Change made or a at an Air France airport counter
Change made by phone or at an Air France ticket office

Ticket purchased on airfrance.ca or at an Air France (ticket office)

No booking fees

$ 30

no booking fees

Ticket purchased on a third party site or travel agency

No booking fees

$ 45

$ 50

Ticket refunds fees

Refund requested on airfrance.ca
Refund requested at an Air France airport counter
Refund requested by phone or online form

Ticket purchased on airfrance.ca or at an Air France office

No booking fees

Not possible

$30

Ticket purchased from a third-party site or travel agency

Refund request to be completed through the third-party website or travel agency used to purchase the ticket*

* Travel agencies set and apply their own booking fees for changes to and refunds for Air France tickets. These fees therefore vary by agency.

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