Contact our web support

Air France makes every effort to accommodate your request.

Unable to find the information you were looking for on our website?

Our online help service is available to answer your questions about: 
  • Booking and purchasing tickets
  • Printing your boarding card
  • Receiving a trip reminder
  • Requesting a receipt...

If you need assistance to change a ticket or to purchase a ticket for immediate travel, please visit or call 1-800-667-2747.
Opened 7 days a week: Monday to Sunday from 8:00 am - 11:00 pm EST (Eastern Standard Time).
For all other general inquiries you can also contact us via e-mail by completing the assistance form , we will respond to you as soon as possible. 

Due to high call volumes we are experiencing, we invite you to also connect with us through social media.
Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook.
Please send us your personal information (booking reference, Flying Blue number) by private message only.

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For non-urgent requests, you can also contact us via e-mail by completing the assistance form.

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