We are committed to ensuring you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied, please send us your claims.
We recommend you complete the forms below, which will enable us to process your request as soon as possible.
For more information regarding the Notice of Canadian Air Passenger Protection Regulations, click here.

Baggage claims

Reporting missing baggage

Didn't receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible. For more information, please see the Baggage problems section of our website.

If your arrival airport is in metropolitan France
You can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.
Access the declaration form

If your arrival airport is outside of metropolitan France
Please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.

Missing items and damaged baggage

Was your baggage damaged or an item in your baggage lost upon your arrival?

Flying Blue claims

Are you a Flying Blue member and want to submit a claim linked to your card or Miles?

Other claims

Do you want to make another claim (delayed or cancelled flight, difficulties at the airport, etc.)? Please complete the the online form or you can contact us by telephone at 1-800-667-2747, opened Monday to Friday from 8:00 am to 09:00 pm (Eastern Standard Time) or by mail at:

Air France / KLM
P.O. Box 981975
El Paso, TX 79998-1975

Connect with us through social media

Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook.
Please send us your personal information (booking reference, Flying Blue number) by private message only.
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